Q: Do you offer a free trial? A: Yes. Please contact Sales Department for details
Q: Can I upgrade or downgrade my plan? A: Yes. Go to Services → My Services → click on the service → Upgrade/Downgrade. The price difference is prorated.
Q: What happens if I don't pay on time? A: You'll receive reminders before and on the due date. If payment isn't received within 7 days after the due date, services may be suspended. You can reactivate by paying the outstanding invoice.
Q: Do you offer custom plans for large businesses? A: Yes. Contact us at support@vumacloud.com or WhatsApp +254783150465 to discuss enterprise pricing.
Q: Which countries do you serve? A: We currently serve businesses in Kenya, Uganda, Tanzania, Rwanda, Ethiopia, Ghana, Nigeria, Senegal, Côte d'Ivoire, Benin, Sierra Leone, Cameroon, DR Congo, Gabon, Republic of Congo, and Zambia.
Q: Can I pay in my local currency? A: Yes. Prices are displayed and payable in your local currency (KES, UGX, TZS, RWF, ETB, GHS, NGN, XOF, XAF, ZMW, etc.).
Q: Is my data backed up? A: Yes. We perform daily automated backups for all hosting and ERP services. You can also create manual backups at any time.
Q: How do I get a receipt for tax purposes? A: All paid invoices serve as receipts. Log in to your client area → Billing → My Invoices → click any paid invoice to download as PDF.
Q: What mail server does VumaMail use? A: VumaMail runs on a full Microsoft Exchange-compatible mail server. This gives you the same experience as Exchange/Microsoft 365 — calendars, contacts, tasks, shared folders, and AutoDiscover — at a fraction of the cost.
Q: Do I need to configure IMAP/SMTP settings for VumaMail? A: No. VumaMail uses AutoDiscover/AutoConfigure, just like Microsoft Exchange. Simply add an Exchange account on your device, enter your email and password, and everything configures automatically. IMAP/SMTP is available as a fallback but is not recommended.
