Article 10.1: How to Open a Support Ticket Print

1. Log in to your client area at portal.vumacloud.com.
2. Go to Support → Open Ticket (or click the Support menu).
3. Select a department (General Support, Billing, Technical Support).
4. Choose the related service from the dropdown if applicable.
5. Enter a descriptive subject line.
6. Describe your issue in detail. Include screenshots, error messages, and steps to reproduce the problem.
7. Click Submit.

Our team responds within 2–4 hours during business hours (Mon–Fri, 8am–6pm EAT). Urgent issues are prioritised.

Other ways to reach us:

• Email: support@vumacloud.com
• WhatsApp: +254 783 150 465
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