Article 9.3: How to Add Authorised Contacts to Your Account Print

If you want team members or your IT administrator to contact support on your behalf:

1. Log in to your client area.
2. Go to your account settings → Contacts/Sub-Accounts.
3. Click Add New Contact.
4. Enter their name, email, and phone number.
5. Set permissions (e.g. Billing, Support Tickets, Service Management).
6. Save.

The contact will receive their own login credentials and can manage the areas you've authorised.