Vumacloud provides support in two languages: English and French. Our support agents are native or fluent speakers who understand the regional context of your country.
Selecting your support language
When opening a support ticket, choose the department that matches your preferred language:
- English Support — for clients in Kenya, Uganda, Zambia, Sierra Leone, and other English-speaking regions.
- French Support — for clients in Côte d'Ivoire, Cameroon, Senegal, DR Congo, Rwanda, Gabon, and other Francophone regions.
Write your ticket in your preferred language — there is no need to translate. Our team will reply in the same language.
Changing your default language preference
To set your default portal language, log in to the client portal and go to Hello [Your Name] → Edit Account Details. Select your preferred language and save.
