How to Open a Support Ticket Print

The fastest way to get help from the Vumacloud team is through a support ticket in the client portal.

Steps

1. Log in to portal.vumacloud.com.
2. Click Support in the navigation bar, then click Open New Ticket.
3. Select the appropriate department: English Support or French Support.
4. Enter a descriptive subject (e.g. "Email not working for info@mydomain.com" rather than just "Problem").
5. Describe your issue in the message field. Include:
   • Your domain name
   • The exact error message you see (copy and paste it or include a screenshot)
   • The steps you have already tried
6. Click Submit.

Tip: Specific, detailed tickets are resolved faster. A ticket that says "website is down" takes longer to resolve than one that says "website returns 500 error since 10pm, WordPress dashboard is also inaccessible".

Checking your ticket status

Go to Support → My Support Tickets to view all your tickets and read replies from our team. You will also receive an email notification each time a reply is posted.