Cannot Send or Receive Email Print

If your email has stopped working, go through these checks in order.

1. Verify your connection settings

Confirm you are connecting to the correct server. All Vumacloud email runs through mail.vumacloud.com:

• Exchange / ActiveSync server: mail.vumacloud.com (recommended for Outlook and mobile)
• Incoming IMAP: mail.vumacloud.com, port 993, SSL/TLS
• Outgoing SMTP: mail.vumacloud.com, port 465, SSL/TLS
• Username: your full email address (e.g. name@yourdomain.com)

2. Check your password

Try logging in at mail.vumacloud.com with your email address and password. If login fails there, your password may have changed or been reset. Contact support to reset your email password.

3. Check your mailbox quota

If your mailbox is full, new incoming emails will be bounced back to senders. Log in to mail.vumacloud.com and delete old emails or empty the Deleted Items folder to free up space. If you need your quota increased, open a support ticket.

4. Outgoing emails going to spam

If recipients are not receiving your emails or they are landing in spam, your domain may be missing SPF or DKIM records. Open a support ticket — our team can verify and correct your domain's email authentication records.

5. Still not working?

Open a support ticket and include: your email address, the exact error message from your mail client, and whether the issue affects sending, receiving, or both.