An "Account Suspended" page means your hosting account has been suspended. The most common reasons are:
- Overdue invoice — your renewal payment was not received by the due date.
- Resource overuse — your site exceeded CPU, memory, or disk limits.
- Terms of Service violation — your account was found hosting content that violates our acceptable use policy.
If your invoice is overdue
- Log in to portal.vumacloud.com.
- Go to Invoices. Any overdue invoice will appear with an Unpaid badge.
- Pay the invoice by card or mobile money.
- Your hosting account will be reactivated automatically within a few minutes of payment clearing.
If the suspension is due to resource overuse or a Terms of Service issue, reactivation requires support intervention. Open a ticket describing the situation and our team will assist you.
