You can restore files or databases from a backup yourself via cPanel, or request a restore through support.
Option A — Self-service restore via cPanel
- Log in to cPanel.
- In the Files section, click Backups or Backup Wizard.
- To restore files: under Restore, select Home Directory, choose your backup file, and click Restore.
- To restore a database: under Restore, select MySQL Databases, choose the database backup file, and click Restore.
Option B — Request a restore via support ticket
If you need a restore to a specific date or need help with the process, open a support ticket and include:
- Your domain name
- The date and time you want to restore to
- What you want restored: files, database, or both
Our team will confirm with you before making any changes to your live account.
Warning: A full restore overwrites your current files or database. If you are unsure, ask support to restore to a staging location first so you can verify the backup before replacing live data.
