SPF and DKIM are DNS records that prove your email is legitimately sent from your domain. Without them, your messages are far more likely to land in spam — or be rejected outright.
These are not configured in cPanel. Vumacloud email runs on a dedicated mail server, so cPanel's Email Deliverability tool does not apply to your mailboxes and will report on the wrong server if you use it.
If Vumacloud manages your DNS
Your domain is using our nameservers if you set it up with the nameservers listed in your welcome email. In that case SPF and DKIM are published for you automatically when your mailboxes are created, and there is nothing to do.
To confirm, open a support ticket and ask us to verify your domain's email authentication. We will check SPF, DKIM and DMARC and tell you exactly what, if anything, is missing.
If your DNS is managed elsewhere
If your domain's DNS is at another provider — your registrar, Cloudflare, or a third party — you need to add the records there yourself. Open a support ticket and we will send you the exact records for your domain and service. Do not copy records from another domain: the DKIM record in particular is unique to your domain.
The SPF record is the one you can usually add straight away. It is a TXT record on your domain root (@) and there must be only one SPF record on a domain — if you already have one, merge the values rather than adding a second.
After you add the records
Allow up to 30 minutes for DNS to propagate, then send a test message to an address on another provider and check it does not land in spam. You can also verify your records at mxtoolbox.com/SuperTool.aspx.
Why my emails still go to spam
If your messages are being filtered even with SPF and DKIM correct, check:
- Your content does not contain spam trigger words or a large number of links.
- You are not sending bulk email from your mailbox — use a dedicated email marketing service (such as Mailchimp or Brevo) for newsletters. Sending bulk mail from a normal mailbox is the fastest way to get your domain blocklisted.
- Your domain is not on a blocklist — check at mxtoolbox.com/blacklists.aspx.
- Your "From" address matches the mailbox you are actually authenticated as.
