Your hosting plan includes professional email addresses such as hello@yourdomain.com. They run on our mail server at webmail.vumacloud.com — not in cPanel.
Your first mailbox
When your hosting account is set up, we automatically create one mailbox for you:
admin@yourdomain.com
Its password is the one shown in your hosting welcome email.
Adding more mailboxes
Open a support ticket from your client portal (Support → Open Ticket, or https://portal.vumacloud.com/submitticket.php) and list the addresses you want, for example hello@yourdomain.com and sales@yourdomain.com. We create them for you, usually the same business day, and send you each mailbox's password. Contact us the same way to remove a mailbox, or to reset a password you can no longer sign in with.
New mailboxes work immediately. Each user can sign in at webmail.vumacloud.com/mail/, or set up a mail client using the settings in Setting Up Email in Outlook, Gmail & Mobile.
Mailbox limits by plan
| Plan | Mailboxes | Storage per mailbox |
|---|---|---|
| Starter | 5 | 5 GB |
| Growth | 25 | 5 GB |
| Pro | Unlimited | 5 GB |
Mail storage is separate from the SSD storage your websites use — filling your mailboxes does not reduce the space available to your sites.
Change your password. The password in your welcome email was generated for you. Sign in to webmail at webmail.vumacloud.com/mail/ and change it under Settings → Password as soon as you can. Every user can change their own mailbox password the same way.
Looking for VumaMail? VumaMail is our separate hosted mail product on mail.vumacloud.com, with calendars, contacts and Outlook/Exchange sync. It is not the same as hosting email — if you subscribe to VumaMail, follow the instructions in your VumaMail welcome email instead.
