If a payment attempt fails, your service is not immediately suspended. Vumacloud allows a grace period to resolve the issue.
Timeline after a failed payment
- Day 0 (due date) — invoice becomes overdue. You receive an email reminder with a direct payment link.
- Day 7 — a second email reminder is sent.
- Day 14 — final reminder. Your hosting account may be suspended if payment is not received.
- Day 21 onwards — a suspended account will be terminated and data permanently deleted. Termination cannot be reversed.
Suspended accounts: Your data is retained during suspension, but your website and email will be offline. Pay the overdue invoice to restore service — reactivation is automatic once payment clears.
Common reasons for payment failure
- Insufficient funds on the card
- Card expired
- Bank declined the international or online transaction
- OTP not entered within the time limit
If your card is being declined, try a different card or contact your bank to enable online and international payments. You can also open a support ticket to arrange an alternative payment method such as bank transfer.
