Invoices are paid through the client portal using a major debit or credit card, or a supported mobile money option.
Steps to pay an invoice
- Log in to portal.vumacloud.com.
- Click Invoices in the top navigation. Unpaid invoices are marked with an Unpaid status badge.
- Click the invoice you want to pay.
- Select your preferred payment method and click Pay Now.
- A secure payment form will appear. Enter your card details or follow the mobile money prompt for your network.
- Your bank or mobile network may send a one-time PIN (OTP) for verification — enter it when prompted.
- Once payment is confirmed, you will be redirected to your invoice, now marked Paid. A receipt is sent to your email address.
Important: Do not close the browser window while the payment form is processing. If your card or mobile money was charged but the invoice still shows as unpaid, open a support ticket immediately and include the transaction reference or confirmation message from your bank or network.
Note: Invoices are generated automatically 14 days before your renewal date. You will receive an email notification with a direct payment link.
